At Rapid, we understand the importance of ensuring successful payments to decrease application downtime.
Currently, Rapid does not have the option to manually retry a failed payment. If a transaction fails, it will be automatically reattempted up to five times every 24-hour period until successful. If the transaction fails five times, it will become declined and your account will be blocked from creating subscriptions on our platform until resolved.
To ensure successful payments, please make sure that your credit card and billing information is up to date. Oftentimes, updating the billing information will trigger our payment processor to reattempt the transaction and speed up the process. To update the card, you can go to the Billing Information page on your Developer Dashboard. There you will see your current credit card information as well as a way to edit your credit card.
If you have already experienced a declined transaction, please reach out to us through our Webform.